ONLINE CUSTOMER SERVICE SKILLS TRAINING PROGRAM

ALL PROGRAMS

CUSTOMER SERVICE SKILLS TRAINING ONLINE

online customer service skills trainingEarn a Diploma from a New York State Licensed and US Accredited school.

Duration: 150 Hours     Cost: $6,000.00 USD     REGISTER NOW!

Prerequisites: HS Diploma/GED, basic PC skills, and familiarity with the Internet

DETAILS     SYLLABUS     STANDARDS     SCHEDULE     PLACEMENT     REGISTER


The online customer service skills training program is intended to show the proper procedures and processes needed to provide customer service in an effective and efficient manner. This program helps to prepare learners to work in a support center or help desk environment.

Good customer service skills and strong relationships begin with building rapport. Building rapport requires knowing your customer, understanding their situation, and providing an empathetic ear for them to voice their concerns. Building rapport can lead to great relationships between individuals as well as the company they represent.

It costs a business much more to acquire a new client than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result in increased customer loyalty. Today’s customer service representatives and support centers have a vital role to play in ensuring customers’ needs are addressed in an effective, efficient manner.

Occupational Objective: Customer Service Representative

Program: 150 clock hours

Course Listing – Customer Service Skills Training Program

  • SVR101IL         01 Hrs     Frontline Call Center Skills
  • SVR201IL         01 Hrs     Inbound Call Center Management
  • SVR211IL         24 Hrs     ITIL 2011 Edition Foundation Syllabus
  • SVR213IL         08 Hrs     ITIL 2011 Edition Overview
  • SVR311IL         51 Hrs     ITIL 2011 Edition Intermediate Level Operational Support & Analysis (OSA)
  • SVR221IL         15 Hrs     Service Representative, Professionalism
  • SVR222IL         16 Hrs     Service Representative, Skills
  • SVR223IL         16 Hrs     Service Representative, Process
  • SVR231IL         08 Hrs     Customer Service Fundamentals
  • SVR321IL         05 Hrs     Customer Focus
  • SVR331IL         05 Hrs     Customer Advocacy